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POSUMI is a complete restaurant operating system that combines POS, QR code digital menus, mobile ordering, inventory management, CRM, and AI-powered analytics in one unified platform. It's designed for all types of hospitality venues from fine dining to food trucks.

Most businesses are up and running within a day. Our onboarding team will help you import your menu, set up your QR codes, and train your staff on using the system. The setup process includes creating your digital menu, connecting payment processing, and configuring your settings.

No, POSUMI is hardware agnostic. It works on iPad, Android tablets, and any modern web browser. You can use your existing devices or we can recommend compatible hardware if you need it. All you need is a stable internet connection (though we have offline mode too).

Yes! We provide comprehensive onboarding and training for all staff members. This includes video tutorials, live training sessions, and ongoing support. Our system is designed to be intuitive, so most staff members can learn the basics in under 30 minutes.

Absolutely! We offer a 14-day free trial with no credit card required. You'll get full access to all features so you can see exactly how POSUMI works for your business before making any commitment.

No, that's the beauty of our system. Customers simply scan the QR code with their smartphone camera and the menu opens in their browser. No app download required, which means zero friction and higher conversion rates.

Absolutely! You can customize colors, fonts, layout, and add your logo to match your brand identity. You can even add your logo to the QR codes themselves for a professional touch.

Yes! Our system has robust offline capabilities. If your internet connection drops, POSUMI continues to work and automatically syncs all data when the connection is restored. This ensures you never miss a sale.

Yes! You can update menu items, prices, descriptions, images, and availability instantly from your dashboard. Changes reflect immediately across all QR codes and ordering platforms.

Our inventory system tracks ingredients used in each dish. When an order is placed, the system automatically deducts the ingredients from your inventory and alerts you when supplies run low. You can set automatic reorder points and track waste.

We support all major payment methods including credit/debit cards, Apple Pay, Google Pay, and various digital wallets. Our payment processing is PCI DSS Level 1 compliant for maximum security.

We offer API access on our Enterprise plan that allows for integration with existing systems. However, most customers find that POSUMI's complete feature set makes additional POS systems unnecessary. Contact our sales team to discuss your specific integration needs.

Yes! We integrate with major delivery platforms including Swiggy, Zomato, UberEats, and DoorDash. All orders from these platforms flow directly into your POSUMI system for unified order management.

Our WhatsApp integration allows you to send order confirmations, updates, and marketing messages directly to customers. You can also use it for reservation reminders and special promotions. We integrate with WhatsApp Business API for professional messaging.

Yes, we integrate with popular accounting software including QuickBooks, Xero, Tally, and FreshBooks. Your sales data automatically syncs for streamlined bookkeeping and financial reporting.

Yes! Our Professional and Enterprise plans support multiple locations with centralized reporting. You can manage all your venues from a single dashboard while maintaining individual location settings.

POSUMI offers three pricing plans: Starter at $49/month for small businesses, Professional at $129/month for growing operations, and Enterprise at $199/month for large restaurant groups. All plans include a 14-day free trial with no credit card required.

No setup fees! The monthly subscription covers all features in your plan. Payment processing fees are standard industry rates (typically 2.5-3% per transaction). There are no hidden costs or surprise charges.

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll immediately get access to the new features. When you downgrade, changes take effect at the end of your current billing cycle.

Yes! We offer a 15% discount when you pay annually instead of monthly. This applies to all plans and can result in significant savings over the year.

The Enterprise plan includes everything in Professional plus unlimited locations, dedicated account manager, custom integrations, API access, on-site training, white-label options, custom reporting, and SLA guarantees.

Absolutely. We take security seriously. POSUMI is SOC 2 Type II certified, PCI DSS Level 1 compliant, and GDPR/CCPA compliant. We use end-to-end encryption for all data and maintain automated daily backups with 30-day retention.

We maintain a 99.99% uptime SLA with redundant infrastructure across multiple cloud providers. Our distributed architecture ensures your business keeps running even if one data center has issues.

Your data is automatically backed up multiple times per day with 30-day retention. We also maintain real-time replication across multiple data centers for redundancy.

Yes! You own your data and can export it anytime in standard formats (CSV, JSON, PDF). We believe in data portability and make it easy to get your information whenever you need it.

If you cancel, you'll continue to have access until the end of your billing period. You can export all your data before cancellation. We don't hold your data hostage - it's yours to take with you.

Starter plans include email support with 24-hour response time. Professional and Enterprise plans get 24/7 priority support via email, phone, and live chat. Enterprise customers also get a dedicated account manager.

Yes, on-site training is available for Enterprise customers as part of their plan. For Starter and Professional customers, we offer virtual training sessions and comprehensive video tutorials.

Yes! We have extensive documentation, video tutorials, and a searchable knowledge base covering all aspects of POSUMI. You can access these resources 24/7 from your dashboard.

You can reach our support team via email, live chat (Professional/Enterprise), or phone (Enterprise). We also have a comprehensive help center and community forum where you can find answers to common questions.

Yes! Our onboarding team helps with menu setup, QR code generation, staff training, and system configuration. Enterprise customers get dedicated implementation support with on-site training.

POSUMI works for all types of food service businesses including fine dining restaurants, quick service restaurants, cafes, bars, breweries, bakeries, food trucks, cloud kitchens, hotels, theaters, and more. Our system adapts to your specific business needs.

Absolutely! Our mobile-friendly interface and offline mode make POSUMI perfect for food trucks. You can track locations, manage limited inventory, and operate even with spotty internet connection.

Yes! We support multi-outlet management, room service, guest folio integration, and banquet catering - everything needed for hotel food and beverage operations.

Perfect for cloud kitchens! We support multi-brand management, delivery platform integration, order aggregation, and kitchen efficiency optimization - all essential for ghost kitchen operations.

Definitely! We offer specialized features for bars including liquor inventory tracking by pour, tab management, happy hour pricing, age verification, and keg management.